Your questions, answered plainly.

Start by reaching out through our contact page or booking a call. We'll schedule a discovery call to understand your goals, timeline, and budget, then provide a tailored proposal within a few business days.

Most website builds take 8–12 weeks from kickoff to launch, and complex web applications can take 12–20 weeks. The positioning and content phase of a full rebrand runs 4–6 weeks. We'll give you a specific timeline in our proposal, and once you're live, ongoing work keeps your site moving forward.

Absolutely. While we're based in Ottawa, we serve clients across Canada and the United States. Our process is built for remote collaboration with regular video calls and shared project management tools.

We work across many industries including SaaS, healthcare, legal, non-profit, government, e-commerce, and hospitality. Our process adapts to each industry's unique needs and compliance requirements.

Every engagement is scoped to your site and how much you want us to take on, so there is no list price. Tell us what you're planning and we'll come back with a plan and a number, itemised so you know exactly what you're investing in.

Yes. We typically structure payments in milestones: a deposit at kickoff, progress payments at key milestones (design approval, development completion), and a final payment at launch.

Our quotes include strategy, design, development, content integration, testing, launch, and post-launch support. Every quote spells out exactly what's included.

Yes, through Ongoing WebOps, our ongoing retainer. Plans are scoped to the site and include security updates, performance monitoring, content updates, and priority support, with every change built on staging and approved by you before it goes live.

Every website we build is mobile-first and fully responsive. We test across all major devices and browsers to ensure a flawless experience for every visitor.

Yes. WordPress is our native platform, and we build custom themes (not templates) that give your team full content management control. We also work with React, Next.js, and headless CMS stacks when a project calls for them.

Yes. You own 100% of the code, design, domain, and content. We never hold your website hostage. All source files and assets are transferred to you upon project completion.

We can work with your existing content, collaborate with your team on content strategy, or provide full copywriting services. We recommend integrating content strategy early in the design process for the best results.

Every website we build includes foundational SEO: semantic HTML, meta tags, structured data, sitemap, fast load times, and mobile optimization. For ongoing growth, our SEO & AEO service covers both traditional search and AI answer engines.

SEO is a long-term investment. Most clients see meaningful improvements in 3–6 months, with significant results by 6–12 months depending on competition and starting point.

Yes, through our Paid Media service. We manage Google Ads campaigns including search, display, and remarketing, and the same team that runs your site builds the landing pages and tracking behind them. You get clear reporting your team can act on, reviewed together.

Our Paid Media service covers paid social campaigns alongside search and email. We plan the campaigns, build the creative and landing pages, and report results against the leads and revenue they drive. We don't offer standalone organic social media management.

A full-service rebrand covers the positioning and messaging the site has to carry, the content written to match, the design system and page designs, and the WordPress or Webflow build — delivered by one team, with your rankings kept intact through launch.

Yes. Whether you need a refresh or a complete rebrand, we'll evaluate what's working, what isn't, and develop an updated identity that positions you for growth.

Every rebrand includes comprehensive brand guidelines covering logo usage, color specifications, typography, imagery direction, tone of voice, and application examples.